STORE POLICY

Our customers are at the heart of everything we do.

    • Support Hours: Our customer care team is available Monday-Friday, 9 am-5 pm, to answer your questions and assist you with your orders.

    •    Response Time: We strive to respond to all inquiries within 24–48 business hours.

    •    Commitment: Whether you need help tracking an order, understanding a product, or resolving an issue, we are here to provide friendly and reliable support.​

• Orders begin processing once payment is received and verified. Payment issues may cause delays in processing and shipping.

• All sales are final. No cancellations or exchanges are allowed.

• We reserve the right to refuse or cancel any order at our discretion, including those that are suspected of fraud, have payment issues, or violate our store policies.

• Order Policy: We reserve the right to cancel or refuse any order at any time for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

• Please note that we reserve the right to cancel or refuse any order if we suspect fraud, inventory issues, or errors in product or pricing information. If your order is canceled, you will be notified and receive a full refund.

• Customers are responsible for providing accurate shipping information. Jaded Island Co. is not responsible for lost or delayed orders caused by incorrect addresses.

• Customers are responsible for any applicable taxes or duties.

• Discounts and promotional codes cannot be combined and are non-refundable.

• Jaded Island Co. is not liable for indirect costs (e.g., missed appointments or events) due to shipping delays.

• By completing a purchase, you agree to our Shipping and Return Policies, which are part of these Terms & Conditions.

 

We value your trust and are committed to protecting your personal information. Any details you share with us (such as your name, address, email, and payment information) are used only to process your orders and improve your shopping experience.

    •    Data Protection: Your information will never be sold, traded, or shared with third parties, except as required to complete your purchase (e.g., shipping carriers or payment processors).

    •    Payment Security: All transactions are encrypted and processed through secure payment gateways. We do not store your credit or debit card details.

    •    Communication: By providing your email, you may receive updates about your order or promotional offers. You can unsubscribe from marketing emails at any time.

By placing an order with Jaded Island Co., you agree to the following:

• Orders begin processing once payment is received and verified. Payment issues may cause delays in processing and shipping.

• All sales are final. No cancellations or exchanges are allowed.

• We reserve the right to refuse or cancel any order at our discretion, including those that are suspected of fraud, have payment issues, or violate our store policies.

• Customers are responsible for providing accurate shipping information. Jaded Island Co. is not responsible for lost or delayed orders caused by incorrect addresses.

• Customers are responsible for any applicable taxes or duties.

• Discounts and promotional codes cannot be combined and are non-refundable.

• Jaded Island Co. is not liable for indirect costs (e.g., missed appointments or events) due to shipping delays.

• By completing a purchase, you agree to our Shipping and Return Policies, which are part of these Terms & Conditions.

Privacy Policy 
Jaded Island Co. respects your privacy.

• We collect personal information only as needed to process and deliver your order, including your name, address, email, and payment details.

• Your information will never be sold or shared except with trusted partners (e.g., payment processors, shipping carriers) to complete your order.

• By purchasing from Jaded Island Co., you consent to receiving emails about your order and optional marketing updates. You may unsubscribe at any time.

• We use standard measures to protect your information, though we are not liable for breaches beyond our control.

• Use of our website and services implies consent to this Privacy Policy.